|
|
 |
 |
Customer Services
To ensure our customers for highest level of service satisfaction, CITIC 1616 has equipped with a whole suite of network management systems to ensure the quality of service as well as a professional network operation team for the network service assurance.
Network Operation Center and Customer Service Support
 7X24 Network Operation Center
Capability of SCCP signaling links and MAP layers signals capturing by “Uniprobe 1616” platforms for real-time troubleshooting and statistics purposes
Real-time alert and monitoring system for prompt response and immediate troubleshooting from our networking expert
Signaling monitoring system
Full deployment of real-time monitoring probes for a variety of KPI such as ASR, ACD, SMS successful rate, etc.
24 Hours Customer Service Hotline
Voice monitoring system
Equipped with ECtel’s I-Probe for real-time out-of-band SS7 and in-band analysis on huge amount of signaling links and voice channels
Call Clarity Index measured at voice signal level, noise, echo path loss and path delay to ensure highest level of voice quality
Customer Service Portal
A real-time monitoring and comprehensive data analysis tool provided for our customers
A user friendly GUI and rich sets of features are provided for customers to search, filter and notice the service performance and network situation more effectively and efficiently
Historical and real time raw data are re-formed to provide more valuable figures not just for engineering purpose, but also for business development
|
|
|
About CITIC 1616
