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Customer Service
 Network Operation Center and Customer Service Support
- 24x7 Network Operation Center and Customer Services Hotline
- Real-time alarm management system and traffic monitoring system facilitate immediate fault detection and appropriate follow-up actions
- Extensive network probes and comprehensive troubleshooting tools enable instant analysis and accurate assessment to identify and locate fault, and determine solutions for rapid service recovery
Signaling monitoring system
- Extensive deployment of network probes capture and decode traffic data down to its every bit, supporting a variety of protocols within standards for TDM/IP voice and video, GSM and ANSI Mobile, Short Message Service, multimedia messaging and other frameworks
- Data captured by network probes and platform data change records are correlated and processed to produce a variety of Key Performance Indicators (KPI) — such as ASR, ACD, SMS successful rate and response time, and many others — for more accurate and timely management analysis.
Voice Quality Monitoring System
- VoIP signaling and RTP messages are probed in real-time and correlated to produce a range of important metrics for voice quality analysis, including codec used, packet loss and jitter, listening and conversational quality MOS, PDD, short call ratio, and other such data points.
Operation Contacts
Should you wish to provide updated Operation Contacts at your organization, simply download and fill in this form, and send it to us at contactupdate@citictel.com.
 Customer Services (CS)
| 24x7 Hotline: |
(+852) 2377 8899 |
| Fax: |
(+852) 2377 8898 |
| Email: |
cs@citictel.com |
Network Operation Centre (NOC)
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